View Full Version : CW300 FM loss of left channel
I seem to be losing left channel audio on an increasingly frequent basis.
Taking out the battery for about five minutes seems to cure it for a while. It comes back though, in anywhere from a day to a week.
It doesn't fade out, I either have both channels or just the right channel when I go to FM mode.
I upgraded the firmware from 4.27 to 4.28 the day I received it, and to 4.32 yesterday. I had the same loss of channel today.
I've tried resetting the unit by holding in menu and record buttons while powering up.
This just feels more like a software than a hardware problem.
Any ideas??
I seem to be losing left channel audio on an increasingly frequent basis.
Taking out the battery for about five minutes seems to cure it for a while. It comes back though, in anywhere from a day to a week.
It doesn't fade out, I either have both channels or just the right channel when I go to FM mode.
I upgraded the firmware from 4.27 to 4.28 the day I received it, and to 4.32 yesterday. I had the same loss of channel today.
I've tried resetting the unit by holding in menu and record buttons while powering up.
This just feels more like a software than a hardware problem.
Any ideas??
Could you please send email to us at tech_support@jetaudio.com?
Could you please send email to us at tech_support@jetaudio.com?
I tried that once before:
Your message
To: tech_support@jetaudio.com
Subject: CW300 FM on right channel only
Sent: 8/12/2003 10:05 PM
was read on 8/13/2003 10:18 AM.
I didn't get a reply.
I'll try again.
Hi,
Did you get a proper answer from the jetAudio tech support, or still not?
Hi,
Did you get a proper answer from the jetAudio tech support, or still not?
No, not yet
Your message
To: tech_support@jetaudio.com
Subject: CW300 FM loss of left channel
Sent: 8/27/2003 8:36 PM
was read on 8/28/2003 9:19 AM.
Apparently, they read them, they just don't answer them.
As much as I like the cw300, this doesn't build confidence in the company.
I'll try again soon.
The problem seems to have changed a little as well.
The left channel now fades out. before it was either there or gone completely.
Taking the battery out for five minutes seemed to cure it before.
Overnight seems to work best now.
I took the battery out for about 40 minutes today, and the left channel came partially back for a little while, then faded out again within minutes.
MP3 playback works perfectly, its just an FM problem.
I keep hoping its a problem that a future firmware upgrade will cure.
Thanks for asking :)
PaulD,
Could you send you purchase information with brief explainng regarding the problem of your iAUDIO to us at iaudio@jetaudio.com?
PaulD,
Could you send you purchase information with brief explainng regarding the problem of your iAUDIO to us at iaudio@jetaudio.com?
I did as requested, and I got a response!
They said to send it in, and they'd cure it for Me.
I shipped it today (9/15). They should get it friday.
When I get it back, I'll post again.
I have a Creative MuVo I can use in the meantime. Compared to the CW300, its kind of like going from a Ferrari to a tricycle! I'll miss it.
I did as requested, and I got a response!
They said to send it in, and they'd cure it for Me.
I shipped it today (9/15). They should get it friday.
When I get it back, I'll post again.
I have a Creative MuVo I can use in the meantime. Compared to the CW300, its kind of like going from a Ferrari to a tricycle! I'll miss it.
I have the exact problem too! Seems something to do with the EQ. If u set a high and loud dynamic bass, the bass is heard on the left channel while the treble on the right channel...really think its a firmware problem. Can someone tell me how to "down-grade" the firmware?? I'm using the latest version, but think its not very well made.
I have the exact problem too! Seems something to do with the EQ. If u set a high and loud dynamic bass, the bass is heard on the left channel while the treble on the right channel...really think its a firmware problem. Can someone tell me how to "down-grade" the firmware?? I'm using the latest version, but think its not very well made.
The solution of removing the battery and leaving the player w/o battery for a while works. Seems to suggest the tuner's not very stable to some electricity build-up...Hopefully the problem does not resurface ANYMORE. Or else, it's going to be very vexing..because the solution is not simply taking out the battery, you have to WAIT FOR A WHILE!
The solution of removing the battery and leaving the player w/o battery for a while works. Seems to suggest the tuner's not very stable to some electricity build-up...Hopefully the problem does not resurface ANYMORE. Or else, it's going to be very vexing..because the solution is not simply taking out the battery, you have to WAIT FOR A WHILE!
Damn. The problem came back this morning! I realise if I play mp3s for a while and then switch to the tuner, this problem arises.
I AM SO ANNYOYED since i bought this just LESS THAN 24 HRS AGO!!!!!
WHAT IS WRONG HERE? THE FIRMWARE OR THE HARDWARE? IF HARDWARE, I'LL TRY TO CHANGE A NEW UNIT...SOMEONE PLS HELP! MANY THXS IN ADVANCE!
Damn. The problem came back this morning! I realise if I play mp3s for a while and then switch to the tuner, this problem arises.
I AM SO ANNYOYED since i bought this just LESS THAN 24 HRS AGO!!!!!
WHAT IS WRONG HERE? THE FIRMWARE OR THE HARDWARE? IF HARDWARE, I'LL TRY TO CHANGE A NEW UNIT...SOMEONE PLS HELP! MANY THXS IN ADVANCE!
I'm beginning to notice how the problem arises:
U first play mp3 at loud volumes for a while, select high dynamic bass...
then switch to radio.
U get the problem.
I'm beginning to notice how the problem arises:
U first play mp3 at loud volumes for a while, select high dynamic bass...
then switch to radio.
U get the problem.
IM GOING TO CHANGE A NEW UNIT, WITH SOME DOUBT IF THE PROBLEM WILL NOT SURFACE.
NEVERTHELESS, I WISH TO STATE, I REGRET BUYING THIS IAUDIO.
SHOULD HAVE BOUGHT IRIVER.
SUPPORT FOR IRIVER IS BETTER
FIRMWARE FOR IRIVER IS BETTER
FEATURES FOR IRIVER ARE BETTER
IADUIO NOT RECOMMENDED.
Damn. The problem came back this morning! I realise if I play mp3s for a while and then switch to the tuner, this problem arises.
I AM SO ANNYOYED since i bought this just LESS THAN 24 HRS AGO!!!!!
WHAT IS WRONG HERE? THE FIRMWARE OR THE HARDWARE? IF HARDWARE, I'LL TRY TO CHANGE A NEW UNIT...SOMEONE PLS HELP! MANY THXS IN ADVANCE!
I've changed a new unit. So far, so good. It could be the new firmware problem. Or else, a physical batch defect problem.
Dear inspix,
We are really sorry for the situation you have.
If you don't like your iAUDIO, you can return or refund NOW. you purchased your iAUDIO within 1 week, didn't you?
Please send your purchase information to us at iaudio@jetaudio.com if you need any help.
If you still like to get your iAUDIO work properly, please follow the instructions below.
1. Please contact our tech support team at tech_suppport@jetaudio.com or 866-983-7788. it's 24/7 so you will reach any time.
2. please return your iAUDIO to the place you purchase. Then, you will get a new one right away.
As we already announced, we need your hand. so you can also apply for moderator promotion. If you become the moderator of this forum. you will get a new model of iAUDIO.
Please let us know if you need further questions or concerns.
Thank you!
Dear inspix,
We are really sorry for the situation you have.
If you don't like your iAUDIO, you can return or refund NOW. you purchased your iAUDIO within 1 week, didn't you?
Please send your purchase information to us at iaudio@jetaudio.com if you need any help.
If you still like to get your iAUDIO work properly, please follow the instructions below.
1. Please contact our tech support team at tech_suppport@jetaudio.com or 866-983-7788. it's 24/7 so you will reach any time.
2. please return your iAUDIO to the place you purchase. Then, you will get a new one right away.
As we already announced, we need your hand. so you can also apply for moderator promotion. If you become the moderator of this forum. you will get a new model of iAUDIO.
Please let us know if you need further questions or concerns.
Thank you!
For your information, it wasn't all plain smooth-sailing exchanging that iAudio unit. The salesperson wasn't that obliging, he was not at all pleased. I had no choice but to put up with that salesperson's temper! Ok, so can u now understand why I am SO FRUSTRATED? In any case, I believe its the upgrading of the firmware that caused the problem. So I'm not upgrading the firmware this time...hopefully, i get no nonsense from the new unit anymore.
For your information, it wasn't all plain smooth-sailing exchanging that iAudio unit. The salesperson wasn't that obliging, he was not at all pleased. I had no choice but to put up with that salesperson's temper! Ok, so can u now understand why I am SO FRUSTRATED? In any case, I believe its the upgrading of the firmware that caused the problem. So I'm not upgrading the firmware this time...hopefully, i get no nonsense from the new unit anymore.
All over the world there's always the possibility to be attended by a bad humorated salesperson. Good news you got your new unit up and running!
Also you've got to understand that support via foums requieres patience, 24hrs of wait at least, especially since this suppport forum has oppened recently. As iAudio stated mods are needed to prevent this kind of situations (i mean like the users feels no one is reading the post).
Hi,
@inspix
You got a new unit...that's fine and I hope it will work well for a longer time than the last one.
All over the world there's always the possibility to be attended by a bad humorated salesperson...
I know such bad situations it is absolutely unimportant what you like to buy You can get this problem in really every branch.
...Also you've got to understand that support via foums requieres patience, 24hrs of wait at least, especially since this suppport forum has oppened recently. As iAudio stated mods are needed to prevent this kind of situations (i mean like the users feels no one is reading the post).
I have to agree with the opinion of NeTo. Sometimes it needs a lot of time to answer questions or to solve problems and I think that's why the forum is quite new and maybe there are a lot of user who have not so much experience with the CWs. And furthermore a lote of problems appear for the first time.
But doesn't matter in the near future I am sure it will work faster and faster.
Finally the best for inspix and your new unit let us be a good team...:D
I got a replacement CW300 from JetAudio today. Seems to work just fine so far.
It came with firmware 4.27. I think I'll resist upgrading for a few weeks, though I don't think firmware was the cause of the problem I had.
I got a replacement CW300 from JetAudio today. Seems to work just fine so far.
It came with firmware 4.27. I think I'll resist upgrading for a few weeks, though I don't think firmware was the cause of the problem I had.
That's right. Try not to upgrade first.
I had that same problem, but after replacing a new unit and keeping the firmware as it is, I absolutely have no problems with the tuner.
I noticed for my case, it seemed to have something to do with the EQ settings. So my guess is its a firmware problem, since several other users have experienced similar problems too.
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