PNCRT.dll

[Tyke]

When I try to listen to a live music broadcast I get the error message " jetaudio has caused an error in PNCRT.dll" and I can get no further and have to close the window. This is very frustrating! whats the solution? any help appreciated.

[NeTo]

Have you tried unistalling/reinstalling jetAudio?

[Tyke]

No not yet.....that was my last resort...but I have tried everything else. Tried installing the latest Real Alternative codecs but it stops installing when it gets to PNCRT.dll
It might be worth a try as I dont have the latest version of jetaudio installed, but I was reluctant as there seem to be lots of "issues" with the latest version. Then again...mine doesnt work anyway...so what do I have to lose :)

Just trying to avoid Real Player 10, but if this doesn't work I may have to admit defeat.

[Tyke]

Ok...well that didnt work! re-installed jet audio...and latest real alternative codecs...No luck....stilll get " error in PNCRT.dll. Gave up on jetaudio, tried Real Player 10...still get same message. :mad:

[NeTo]

Have you tried deleting that file manually? It seems strange that even the Real Alternative installer fails in that file.

[Tyke]

If by "that file " you mean PNCRT.dll.....No I haven't as I wasn't sure it was safe, or wise to do so. Thanks for your continued interest in this as I'm not "tech savvy" enough to know what to do.

[NeTo]

Yup, I meant deleting the PNCRT.dll file, and then reinstalling RealAlternative. That file is part of RealPlayer, so make sure RealPlayer is closed first.

[Tyke]

Hi NeTo...Did as you asked, but the problem persists :(

[NeTo]

What error message do you get while using RealPlayer? (or when you're installing the RealAlternative codec)

[Tyke]

When attempting to listen to a live radio broadcast (bbc) I get the following message......Firefox has caused an error in PNCRT.dll..firefox will now close.
I get a similar message when using IE6.
The Real Alternative codecs seemed to install without a problem.However Jetaudio setup did detect a previous version of Real player on my system even though I thought I had removed it..could this be the cause of the trouble?

[NeTo]

I don't think that's the problem, as other programs that are using the realmedia runtimes are crashing.

Try unistalling any trace of RealPlayer from your computer (like the RealAlternative codec, RealPlayer, and jetAudio just in case). Then, if you open a stream in Firefox, a missing plugin message should appear. Try to see if the option to install the plugin within Firefox solves the problem.