eXity
11-09-2003, 11:43
I had some ideas for the forum: e.g. some sticky threads that give people the basic answers to certain questions, so that we don't have to deal with the "normal" support questions that can be fixed by just a few mini adjustments:
JetCast problems:
1. Software Firewalls
If you are having problems broadcasting or have the feeling that nobody can recieve your station, please check if you have a Software based Firewall such as ZoneAlarm, Sygate, Agnitum Outpost, Tiny Personal Firewall ... installed. If so, please grant the program jetcast.exe full rights to access the net. If your Firewall is more specific than just allowing applications and you want it to just use cetain ports / a port range, please allow the program jetcast.exe access to the ports 9000, 9001 and 9010.
2. Hardware Firewalls & Routers - port forwarding
If you are using a Hardware based Firewall / Router, and are having problems with JetCast, please enable port-forwarding to your PC.
To be able to do this first of all you need to find out your Computers IP adress. You can do this by clicking on "Start -> Run" and typing command. A window with a black background should appear.
Please type the word "ipconfig" and press enter.
You should get an output that looks a little like this:
"Windows ip configuration:
Ethernet Adapter Local Area connection:
Connection specific DNS Suffix:
IP adress: xxx.xxx.xxx.xxx
[...]"
Then you want to be accessing your firewall settings - seeing that this is not a generic process, please check your Router/Firewall manual for reference to port forwarding.
Set up the port forwarding of the ports 9000, 9001 & 9010 to the ip adress that you have just found out (xxx.xxx.xxx.xxx).
3. What type of connection do you have?
If you have a sub DSL/Cable connection, it is very likely that broadcasting (especially in higher bitrates) will not work. There is absolutally no way of fixing this problem except for getting a better internet connection.
If you are still having broadcast problems, feel free to post a message in the jetcast technical support forum. But please only post in one forum, seeing that multiple posts will only confuse the people that are trying to help you.
JetCast problems:
1. Software Firewalls
If you are having problems broadcasting or have the feeling that nobody can recieve your station, please check if you have a Software based Firewall such as ZoneAlarm, Sygate, Agnitum Outpost, Tiny Personal Firewall ... installed. If so, please grant the program jetcast.exe full rights to access the net. If your Firewall is more specific than just allowing applications and you want it to just use cetain ports / a port range, please allow the program jetcast.exe access to the ports 9000, 9001 and 9010.
2. Hardware Firewalls & Routers - port forwarding
If you are using a Hardware based Firewall / Router, and are having problems with JetCast, please enable port-forwarding to your PC.
To be able to do this first of all you need to find out your Computers IP adress. You can do this by clicking on "Start -> Run" and typing command. A window with a black background should appear.
Please type the word "ipconfig" and press enter.
You should get an output that looks a little like this:
"Windows ip configuration:
Ethernet Adapter Local Area connection:
Connection specific DNS Suffix:
IP adress: xxx.xxx.xxx.xxx
[...]"
Then you want to be accessing your firewall settings - seeing that this is not a generic process, please check your Router/Firewall manual for reference to port forwarding.
Set up the port forwarding of the ports 9000, 9001 & 9010 to the ip adress that you have just found out (xxx.xxx.xxx.xxx).
3. What type of connection do you have?
If you have a sub DSL/Cable connection, it is very likely that broadcasting (especially in higher bitrates) will not work. There is absolutally no way of fixing this problem except for getting a better internet connection.
If you are still having broadcast problems, feel free to post a message in the jetcast technical support forum. But please only post in one forum, seeing that multiple posts will only confuse the people that are trying to help you.