download problem

[karma2burn]

i have an iaudio cw300 512 MB
using jetshell version 3.10 pro
windows xp

my pc recently began to lock up during the download of mp3s to my player. i get the following error message:

access violation at address 00592B61 in module 'smcfat.dll'. read of address 02A78000

it locks jetshell up tight and i have to restart my pc, sometimes this happens several times while downloading songs

i have tried formatting the flash memory, doesn't help

i don't know if this is software or pc or player problem

ahhhhhh, frustrating
any help of suggestions would be great
thanks

[eXity]

Ummm, all I can suggest right now is that you go to Windowsupdate and see if there are some USB drivers available for download (and of course all critical bugfixes at the same time)