COWON America Forums  

Go Back   COWON America Forums > COWON / iAUDIO Player > Flash Players - iAUDIO 4, 5, U2, G3, F1, and etc (formerly iAUDIO forum) > Technical Support
FAQ Members List Calendar Search Today's Posts Mark Forums Read

Thread Tools Display Modes
Prev Previous Post   Next Post Next
Old 01-12-2006
Robertshaw Robertshaw is offline
Junior Member
Join Date: Jan 2006
Posts: 18
Rep Power: 0
Robertshaw is still to judged
Is Cowon support really this bad?

I have emailed Cowon twice; once before I ever got my F1, with a simple request as to where I could get the AC charger that they show in the manual and ads. Two weeks, no reply.

Now I got the F1, and find it is apparently useless for audiobooks with protected WMA files because the resume and bookmark functions don't work; I simply asked (via email and in this forum) if this is how it's supposed to be, if it's being fixed, or if I should return it. No reply, here or via email.

I stick with companies that show they care about customers...Epson, Amazon, Olympus, etc. Things are not looking good for Cowon, thank goodness I bought the player from a reputable company, Amazon, so even if I never get an answer from Cowon, I can at least get a refund and buy a player from someone who responds to their customers.

Incidentally, if any Cowon folks actually read these forums, if this player goes back for no response, I will post a review at both Amazon and Newegg and mention that there is no customer support, as well as the WMA issue.

Reply With Quote

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Cowon Service Problem Thread sven westphal Site Feedback 2 12-03-2009 03:27
Cowon Customer Support. DDstorm Site Feedback 15 09-29-2006 19:10
Can't get through to Cowon RMA support... btmacdou Site Feedback 0 01-09-2006 16:14
COWON: Please give us Hebrew Character support! mulderfox General Discussion / User Reviews 1 12-11-2005 07:48

All times are GMT -7. The time now is 14:59.

Powered by vBulletin® Version 3.6.8
Copyright ©2000 - 2015, Jelsoft Enterprises Ltd.