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We're always happy to receive questions or comments from our valued customers.
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Before
you contact us, please check |
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Our regular service hour are 9:30
A.M ~ 5:00 P.M (Pacific Standard Time), Monday to Friday except most
holidays. |
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E-mail will be taken care of during
working hours in the order received and will take at least 1~2 business
days to be answered. |
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At the moment we are experiencing
some technical difficulties with replying to AOL, Optonline, and Road
runner emails. Please use another email service to better avoid any
future communication complications. |
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Knowledge
Base (FAQ) |
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Hardware Products |
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For technical questions regarding our hardware products
(iAUDIO MP3 Players, COWON PMPs & Accessories),
visit here. |
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Software Products |
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For technical questions regarding our software products
(jetAudio, jetCast, etc.), visit
here. |
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Customer
Support Center (US & Canada Customers only) |
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Hardware Products |
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For questions regarding our hardware
products (iAUDIO MP3 Players, COWON PMPs & Accessories), |
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Software Products |
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For questions regarding the order or shipment related issues of jetAudio |
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Visit the Digital
River Customer Care Center |
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For questions regarding the installation or use of our software products, |
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Please note that we do not
support Live Chat service for the software products. |
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