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We're always happy to receive questions or comments from our valued customers.

Before you contact us, please check
       
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Our regular service hour are 9:30 A.M ~ 5:00 P.M (Pacific Standard Time), Monday to Friday except most holidays.
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E-mail will be taken care of during working hours in the order received and will take at least 1~2 business days to be answered.
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At the moment we are experiencing some technical difficulties with replying to AOL, Optonline, and Road runner emails. Please use another email service to better avoid any future communication complications.

Knowledge Base (FAQ)
       
  . Hardware Products
    For technical questions regarding our hardware products (iAUDIO MP3 Players, COWON PMPs & Accessories), visit here.
 
  . Software Products
    For technical questions regarding our software products (jetAudio, jetCast, etc.), visit here.

Customer Support Center (US & Canada Customers only)
       
  . Hardware Products
    For questions regarding our hardware products (iAUDIO MP3 Players, COWON PMPs & Accessories),
 
  . Software Products
    For questions regarding the order or shipment related issues of jetAudio
      Visit the Digital River Customer Care Center
    For questions regarding the installation or use of our software products,

COWON America Forum
       
  . Visit our forums and share your experience with others. (Click here for the old forums)

 

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